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Return Policy for Cheetah Cameroon (cheetah.cm)
Contact Number: +237 690 480 438
We strive to ensure customer satisfaction with every purchase. If you need to return a product, please follow the procedure outlined below.
Return Procedure
You have 7 business days from the delivery date to initiate a return.
Steps to Follow:
- Contact Customer Service:
Reach out to our customer support team to verify the eligibility of your return by calling +237 690 480 438 from Monday to Friday, 8:00 AM – 8:00 PM, and on Saturday from 10:00 AM – 5:00 PM. - Initiate Your Return Online:
Log in to your account on cheetah.cm, go to “My Orders”, select “Return”, and click on “Create a Return” to complete the process. - Drop Off the Item:
If your item was delivered through an agency, return it to the same agency. - Ensure Proper Packaging:
The returned item must be accompanied by its invoice, all accessories, and the original packaging in good condition. - Verification Process:
All returned items will undergo a thorough verification to confirm their eligibility.
Valid Reasons for Returns
Returns will be accepted for the following reasons:
Manufacturing Defect
Missing Parts
Non-Conformity with the Product Listed on the Website
Counterfeit Product
Items That Cannot Be Returned
Certain items are non-returnable due to hygiene or safety reasons:
Undergarments (e.g., boxers, swimwear)
Intimate products (e.g., sex toys)
Beauty, skincare, and hygiene products
Food and consumables (e.g., cigars, beverages)
Phone accessories (e.g., screen protectors, cases)
Electronic accessories (e.g., earphones, chargers, headphones)
Important Notes
If the issue arises from customer usage or if all return conditions are not met, the return will be refused.
No returns will be accepted beyond 7 business days after delivery.
Many products are covered by a warranty. Please check your order details to confirm the warranty period for your item.
Return Processing Time
The return process begins once the product is verified.
Product Replacement:
Replacements are completed within 1 to 3 business days.
If a replacement is not provided within this timeframe, contact customer service at +237 690 480 438 (Monday to Friday: 8:00 AM – 8:00 PM, Saturday: 10:00 AM – 5:00 PM).
Refunds:
Refunds are processed within 3 to 5 business days and are issued exclusively via Orange Money or MTN Mobile Money.
If a refund is not received within 5 days, please contact customer service for assistance.
Thank you for choosing Cheetah Cameroon. We are committed to providing you with excellent service and support.